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Frequently Asked Questions

1. How long are shipping times?

Your products will ship within one to five days of receiving an order. From that point, it takes 10 - 20 days for items to arrive. Each product at Uno-Una has an estimated delivery time that you can find in the product description.

2. What is your return policy?

Instead of returning items, you can contact us for a full refund. More details are provided on our Return Policy. 

3. Can I cancel an order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual products. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things:- recycle it, donate it or enjoy it. 

4. What happens if I receive the wrong item?

If there is an issue with your order - if it is the wrong size, wrong color, defective or otherwise not exactly what you wanted - then simply notify us, and we will give you a refund. you will not be asked to ship the product back to us.

5. Do you offer exchanges?

 We do not offer exchanges. However, if for any reason you don't get the exact product you expected, just let us know and we will get you a knew one.